Effective 01, January 2021
Due to Alphalete's Distribution Center being located in the United Kingdom, Brexit will affect how shipments are being received by customers in EU countries.
Orders delivering to the UK:
Orders delivering to UK addresses should not experience any additional charges.
Orders delivering to the EU:
Import duties, charges, and processing fees may be assessed on orders upon entry into your country. Orders below £135 are not subject to customs duty— however, VAT may still be charged during checkout at the applicable VAT rate depending on the country of import as well as by the delivering company of your package.
Our free shipping thresholds have been lowered to accommodate in hopes to create a smoother order and delivery experience during this transition.
We appreciate the patience and understanding you all have shown us while we’ve been working behind the scenes to gather the necessary information so that you can order with confidence and know what to expect.
When orders are shipped outside of the UK, the HMRC will assess any inbound duties and taxes deemed appropriate to be paid by the customer. Some factors that contribute to the payable amount can be where the goods are sent from, the type of goods, their value, and the weight of the package.
Often to ensure the courier can deliver your goods in the shortest possible time, the courier will pay any duties and taxes that are due to HMRC on your behalf and then bill you for the charge.
Some couriers, such as DHL, may apply an Advance Payment or Disbursement charge for this service.
Once the duties and taxes are fully paid, the goods will be released for delivery. If you decline to pay the duties and taxes, your shipment will be returned to Alphalete.