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Returns & Exchanges
Orders
Shipping & Delivery
Payments, Gift Cards, & Discounts
General Information
Returns & Exchanges
US Store
Domestic US customer return portal
How long does it take to process a return/exchange?
International US customer return portal
Return/exchange policy
Warranty Policy
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Orders
US Store
Am I able to make changes to my order?
What if I haven't received my confirmation email?
What if I'm missing an item or received an incorrect item?
Where can I check my order status?
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Shipping & Delivery
US Store
How long does shipping take?
Route Package Protection
What are my shipping options?
What if my package is being returned to Alphalete?
What if my package is lost?
Where can I find my tracking number?
See all 7 articles
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Payments, Gift Cards, & Discounts
Payment Methods
How does Affirm work?
What are your payment options?
Gift Cards
Can I use multiple gift cards on a single purchase?
Can I use my gift card on any Alphalete website?
What if I want to return an item from my order, but I paid with a gift card?
What if my gift card isn't working?
Discounts
Can I use more than one discount code on an order?
Do you offer any discounts?
Why isn't my discount code working?
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General Information
US Store
How can I become a sponsored athlete/affiliate?
How can I contact Support?
How can I take part in Summer Shredding?
What if I haven't received a reply from Support?
When is the next restock?
Where can I find info about the Alphalete Gym?
COVID-19
Is Alphalete experiencing any shipping delays?
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