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Returns & Exchanges
Orders
Shipping & Delivery
General Information
Payments, Gift Cards, & Discounts
Returns & Exchanges
US Store
Domestic US customer return portal
How long does it take to process a return/exchange?
International US customer return portal
Return/exchange policy
Warranty Policy
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Orders
US Store
Am I able to make changes to my order?
What if I haven't received my confirmation email?
What if I'm missing an item or received an incorrect item?
Where can I check my order status?
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Shipping & Delivery
US Store
How long does shipping take?
ROUTE
What if my package is being returned to Alphalete?
Where can I find my tracking number?
Why does my package say it was delivered if I haven't received it?
Will I have to pay customs fees on my order?
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General Information
US Store
How can I become a sponsored athlete/affiliate?
How can I contact Support?
How can I take part in Summer Shredding?
What if I haven't received a reply from Support?
When is the next restock?
Where can I find info about the Alphalete Gym?
COVID-19
Is Alphalete experiencing any shipping delays?
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Payments, Gift Cards, & Discounts
Payment Methods
What are your payment options?
Gift Cards
Can I use multiple gift cards on a single purchase?
Can I use my gift card on any Alphalete website?
What if I want to return an item from my order, but I paid with a gift card?
What if my gift card isn't working?
Discounts
Can I use more than one discount code on an order?
Do you offer any discounts?
Why isn't my discount code working?
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