FAQ:
HOW DO I EARN POINTS?
For every $1 spent, you will earn 1-1.5 points. View all the ways to earn points on our rewards page. Please note that you must be logged into your Alphalete account at checkout in order to collect points on your order. Points cannot be added after an order is placed.
HOW DO I KNOW WHAT TIER I AM?
Sign in to your account and view the rewards page to view what tier you fall under.
HOW DO I REDEEM MY POINTS?
Redeeming your points is easy! Just log in, and choose an eligible reward at checkout.
CAN I COMBINE POINTS FROM MULTIPLE ACCOUNTS?
No, we are unable to combine points from multiple accounts or multiple sites (US & CA)
CAN I REDEEM POINTS AND USE A DISCOUNT CODE?
Yes, you will be able to use a redemption code and a qualifying discount code together.
Disclaimer: You can combine points, bundle, & discount code in a single order.
WHEN DO I RECEIVE MY POINTS?
Once you complete the order, please allow 24-48 hours, from when your order ships, for your points to appear in your account.
WHAT HAPPENS TO MY POINTS IF I RETURN AN ITEM(S)?
If you issue a return within our 30-day policy, and a refund is issued, the points used will be reversed back to your account, which you can use on a new order.
CAN I REDEEM POINTS FROM PAST PURCHASES?
Yes, you will start earning points from the date you signed up to the rewards program, as well as have points from orders from the 1st of the year!
WHEN DOES MY TIER UPGRADE?
If you are eligible for a tier upgrade, the tier upgrade will not appear or become valid until 24-48 hrs after your order is marked as delivered to you.
DO MY POINTS EXPIRE?
Yes! Points expire every calendar year. An email will be sent out before they expire to make sure you use your points before the year ends!
HOW LONG WILL MY STATUS & BENEFITS LAST?
Your status & benefits will remain the same at the beginning of each calendar year, but your points will reset in your account.
HOW LONG WILL MY STATUS & BENEFITS LAST?
Your status & benefits will remain the same at the beginning of each calendar year, but your points will reset in your account.