Please make sure you are returning your order to the correct store — these instructions are for orders from our US site: alphaleteathletics.com
We are not able to accept returns for orders placed on our Canada site: alphaleteathletics.ca or our UK site: alphalete.uk at this time.
If you have read our full Return Policy, please follow the instructions below!
Step-by-step return process:
- Generate a return merchandise authorization (or RMA) through the return portal by clicking here. This will make your return process with us easier once we receive it.
- Select your return reason. (At this time we do not offer exchanges on international orders and any shipping costs are the responsibility of the purchaser.)
- Please include your packing slip with your 7-digit order number and your Returnly RMA number (or leave a note in your package with your 7-digit order number visible), and any additional instructions you may have for us concerning your refund.
- Once you have completed steps 1-3 and have packed up your item(s), you may send your package back via the carrier of your choice. We recommend you send your package via a trackable method.
Please send your package to:
201 River Ridge Pkwy
Jeffersonville, Indiana 47130
Need more help? Our Support Team is just a few clicks away! Please submit a ticket here.