International US customer return portal International US customer return portal

International US customer return portal

Please make sure you are returning your order to the correct store — these instructions are for orders from our US site: 

We are not able to accept returns for orders placed on our Canada site: or our UK site: at this time.


If you have read our full Return Policy, please follow the instructions below!

Step-by-step return process: 

  1. Generate a return merchandise authorization (or RMA) through the return portal by clicking here. This will make your return process with us easier once we receive it.
  2. Select your return reason. (At this time we do not offer exchanges on international orders and any shipping costs are the responsibility of the purchaser.)
  3. Please include your packing slip with your 7-digit order number and your Returnly RMA number (or leave a note in your package with your 7-digit order number visible), and any additional instructions you may have for us concerning your refund.
  4. Once you have completed steps 1-3 and have packed up your item(s), you may send your package back via the carrier of your choice. We recommend you send your package via a trackable method.

Please send your package to:

Alphalete Athletics

201 River Ridge Pkwy
Jeffersonville, Indiana 47130
United States



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