Sometimes, human error is unavoidable — but rest assured, our Support Team is ready to make it right! Please submit a ticket here with your details (order number, the particular item, etc.) so we can assist you. Please note that photos of the packaging your order arrived in and of the items you did receive will be required by our Support Team. You may also be subject to return any incorrect items received back to our facility with a prepaid label.
Sometimes, items may be out of stock and therefore not fulfilled. In these cases, a refund will be issued to avoid any liability risks. If you did not receive an email notification about an out of stock item but notice it was not included on your shipment confirmation email, please contact our support team for assistance!