We understand that mistakes can happen during the excitement of ordering. If your order has not yet started the fulfillment process, we are able to make the following changes:
- Swap the color or size of an item/items
- Update your address
- Update your email address
- Cancel an item
- Cancel the order
Self Service Options
Our site currently offers Orderify self-service cancellations and order edits. This is available on the order confirmation page once your order is placed. If you have closed the tab to your order confirmation, please refer to your order confirmation email to "vie my order" to see if the option to cancel or edit your order is still available. These options will remain available until your order starts the fulfillment process.
* If your order has stared the fulfillment process, you may contact the support team with the request any of the following changes:
- Order cancellation
- Remove an item
- Address change
Any order changes/edit requests can only be done the same day your order is placed.
*Please note we are unable to apply gift cards and discount codes to an order once it is placed, we apologize for any inconvenience.
*Change Requests cannot be guaranteed before fulfillment. For address changes after your order has been shipped please contact your shipping courier after the first scan on your order.
If you require any of the above changes, please submit a ticket to our Support Team with your request here!