Don't stress! We suggest double checking around your property, mailbox, front desk/locker area, and with neighbors first.
If your delivery address is in the United States:
It is recommended by the couriers we use to wait an additional 5 business days for delivery. It is very common for packages to be delivered a few days after initially being marked as delivered.
If your delivery address is outside of the United States:
Couriers recommend waiting an additional 2 business days for delivery. If you still haven't received your package by the third business day, please proceed in opening a claim through your local courier.
If you have waited these extra days, or would like further assistance looking into your package's delivery, please contact our Support Team!
Please contact us within 15 days of the delivery date. This will ensure that our team is able to assist you further and open an investigation on applicable orders.
If your order has route protection, please notify route directly within 15 days.