What if I haven't received a reply from Support? What if I haven't received a reply from Support?

What if I haven't received a reply from Support?

After submitting a ticket/email, you will receive a follow-up message outlining our current response time frames, and any additional information we want you to know while you wait for a member of our Support Team to assist you. Be sure to check your email's spam/junk folder — sometimes our messages can get stuck there!

Typically, our Support Team responds within 2 business days or less (with the exception of emails sent in after business hours or on the weekends). If you submitted a request on Friday after hours of operation, or over the weekend during high volume periods (such as launch events), please allow an additional 24 hours for our team to respond. 

In the unlikely event that our requested time frames have elapsed, and you still can't find a response from our Support Team, please send us another ticket.

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